Quick Start Guide: Your First Ticket in 5 Minutes
Get Support Genix up and running fast. This guide walks you through the essential steps to create your first support ticket. Step 1: Install and Activate Go to WordPress Admin…
Basic
Get step-by-step guides on installing and activating Support Genix, managing ticket categories, user roles, and agents, and customizing email notifications. Learn how to boost productivity with saved replies, manage custom fields, and much more.
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Showing 22-42 of 44 articles
How to Get an ElevenLabs API Key
To enable Voice Chat in Support Genix, you need an ElevenLabs API key. This key allows Support Genix to use ElevenLabs’ voice technologies such as text-to-speech, speech-to-text, and live voice…
Support Genix AI – Built-In AI Support for WordPress Helpdesks
Support Genix AI brings built-in artificial intelligence to your customer support workflow. It allows you to use powerful AI features without creating external accounts or managing API keys, making advanced…
SupportGenix Requirements & Specifications
This document outlines the minimum system requirements, recommended environment, and technical specifications needed to install and run SupportGenix – Helpdesk & Customer Support Ticket System smoothly on your WordPress website.…
How to Configure reCAPTCHA in SupportGenix
Spam submissions can quickly overwhelm your support system and reduce productivity. SupportGenix includes built-in support for Google reCAPTCHA v3, allowing you to protect ticket forms, login pages, and registration forms…
How to Configure API Keys in SupportGenix
SupportGenix manages all AI provider API keys from a centralized location.This allows you to configure your AI services once and use them across all AI-powered features, such as Help Me…
Help Me Write – AI-Powered Ticket Reply Assistant
What is Help Me Write? Help Me Write is an AI assistant that helps you write professional ticket replies instantly. Just tell it what you want to say, and it generates…
How to Use Public Ticket in Support Genix
What is a Public Ticket? A Public Ticket in Support Genix is a support ticket that can be shared with anyone via a public link. Unlike private tickets (visible only…
How to Migrate from Fluent Support to Support Genix
The Migrations feature in Support Genix lets you seamlessly transfer your support tickets and related data from Fluent Support. This guide walks you through each step of the process, covering…
How to Configure LiteSpeed Cache for Support Genix
If you are facing problems with the Support Genix portal, such as: Unable to Log In to the Portal or View Tickets on the Ticket Page This issue may be…
How can you close the ticket?
Managing support tickets effectively is crucial for providing excellent customer service. Support Genix allows you to close tickets seamlessly, ensuring your support system stays organized. Whether you want to close…
Work with Any Contact Form Plugin to Create Tickets in Support Genix
Support Genix provides seamless integration with any contact form plugin, enabling you to generate support tickets effortlessly. When a user submits a contact form, it automatically creates a ticket in…
Disable Registration and Guest Ticket Creation
If you want to restrict ticket creation to registered users only, you can disable both the registration form and guest ticket creation options in Support Genix. This ensures that only…
How to Use Shortcode for Ticket Page
SupportGenix makes it easy to use a ticket page shortcode while keeping your website’s existing header and footer styles intact. With built-in shortcode mode, you can seamlessly embed the SupportGenix…
Create Support Agent in Support Genix
Creating Support Agents or Managers is essential to managing your support workflow efficiently. If you have multiple teams or departments, creating designated users with specific roles ensures seamless ticket management…
General Settings in Support Genix
Support Genix's General Settings section provides powerful tools to configure and customize your support system. From managing ticket pages, file uploads, reCAPTCHA security, and ticket statuses to adding branding and…
Manage Custom Fields
The Custom Fields feature in Support Genix gives you the freedom to collect additional information from your customers when they open a ticket or register. It enhances your ability to…
Boost Productivity with Saved Replies in Support Genix
Saved Replies help support agents respond quickly to repetitive queries by allowing them to save common responses. For example, after resolving a ticket, an agent can use a pre-saved reply…
Manage and Customize Email Notifications/Templates in Support Genix
Email notifications are a crucial component of any support system. Support Genix offers beautiful and easy-to-customize email templates to ensure seamless communication between admins, agents, managers, and customers. You can…
Ticket Assignment Rules in Support Genix
Efficiently assign new tickets to roles or agents based on categories in Support Genix. By automating ticket delegation, you ensure smooth management while maintaining control over ticket workflows. Benefits ✅…
Efficiently Manage Ticket Categories in Support Genix
Organize your support tickets effectively by establishing relevant categories like “Support,” “Billing,” “Feature Request,” or “PreSale Question.” Support Genix allows you to easily add, modify, delete, and manage ticket categories…