Email Piping – Support Genix

Set Up Gmail Forwarding for Automatic Ticket Management in Support Genix

Welcome to the Email Forwarding Documentation for Gmail. This guide provides step-by-step instructions on setting up and managing email forwarding within your Gmail account. If your Mailbox connected email address is hosted by Gmail, you can use email forwarding to automatically create tickets and replies from received emails. After creating the mailbox in Support Genix, […]

Email to Ticket (Recommended Method)

Welcome to the Email to Ticket Documentation for Support Genix!This guide provides comprehensive instructions for setting up and using the Email to Ticket feature in the Support Genix plugin. This feature allows incoming customer emails to be automatically converted into support tickets within the Support Genix platform. By centralizing customer inquiries into a ticketing system, […]