Have you ever wondered why your customer retention rate is going downhill? The answer lies in the causes of customer churn. From poor customer service to faulty product quality, there are many reasons why customers decide to turn away from…
In today’s highly competitive market, it is essential to create a customer centric business approach. Providing excellent customer service is not just an option but a necessity. That’s why we put together ten tips for providing excellent customer service with…
Are you looking for a WordPress support ticket plugin for your business? There are many factors to consider when choosing a plugin, including cost, features, and ease of use. In this blog post, we’ll give you an overview of the…
It’s no secret that customer support is important for customer retention. In fact, a recent study by American Express showed that 89% of customers who had a bad customer service experience with a company were less likely to do business…
What is High Touch Customer Service? It is an individualized level of customer service that emphasizes personal relationships and achieving a personalized customer experience. High touch customer service is a concept that refers to the provision of personalized service to…