8 Top Customer Communication Management Software Platforms

The customer is always right, or so they say. To keep your customers happy, you need to be able to communicate with them effectively. This can be daunting if you use outdated methods like phone and email. 

In today’s digital age, there is a multitude of platforms that allow you to communicate with your customers more efficiently. Here is a list of 10 top customer communication management software platforms.

Definition of Customer Communication Management Software Platforms

In today’s fast-paced business environment, customer communications management (CCM) software emerges as an essential tool enabling companies to streamline customer interactions across various channels. 

By incorporating phone calls, emails, and social media, the Customer communication management software ensures that all relevant data is consolidated and easily accessible. 

This centralized approach allows multiple departments and job functions seamless customer engagement and offers consistent service throughout every interaction. 

Additionally, CCM software shares some features with marketing account management tools, such as data quality maintenance, automation of communication segmentation and delivery, as well as the creation of landing pages.

Benefits of Utilizing These Platforms

Using Customer Communication Management (CCM) software systems has a number of advantages, such as:

• Streamlined communication: Communication is made easier because of CCM software platforms, which provide centralized control of all communication channels, including email, SMS, social media, and more. As a result, communication is streamlined, and all consumer interactions are seamless, fast, and tailored.

• Efficiency gain: Organizations can automate various communication operations, including welcome emails, payment reminders, and other routine messages, by using CCM software. As a result, customer service personnel work less and are more efficient.

• Enhanced customer experience: Customer experience is improved because CCM software allows businesses to personalize offers and messages based on information about a customer’s preferences and behavior. By doing this, you can improve customer service and create stronger bonds with your clients.

• Improved data management: Better data management is made possible by customer experience management software, allowing businesses to track customer interactions, preferences, and comments. The customer experience can be enhanced using these data, which can also be utilized to inform marketing and sales plans.

• Cost savings: CCM software can help businesses cut workforce and resource allocation expenses by automating communication procedures and minimizing human labor.

Overall, using customer communication management ccm platforms can assist businesses in managing customer communications more effectively, enhancing the customer experience, and increasing operational effectiveness.

8 Top Customer Communication Management Software Platforms

Support Genix- WordPress Support Ticket Plugin

Support Genix, a robust and professional WordPress Support Ticket Plugin designed to ensure seamless communication between you and your customers. As a Support Tickets Managing System, Customer Support Ticketing, and Helpdesk Plugin for WordPress sites, Support Genix empowers users to effortlessly submit tickets and receive the assistance they need directly from your website. 

The installation process is hassle-free, and the user-friendly interface makes it an ideal choice for businesses of all sizes seeking to enhance their online customer support experience. Choose between the complimentary or premium version and transform your website into an effective support ticket management hub with Support Genix.

Highlighted Features:

• Agent Roles
• Filters and Sorting
• Ticket Status
• Unlimited Tickets

Pricing: There are 3 different pricing for Support Genix: 

• Personal Plan: $59/Year
• Developer Growth Plan: $99/Year
• Agency Plan: $149/year

Zendesk

The Zendesk WordPress Support Ticket Plugin has significantly enhanced our customer service operations, proving to be an indispensable asset for our team. As a seamless integration, it has enabled us to effortlessly manage all customer inquiries from our WordPress site, considerably improving response time and overall customer satisfaction. 

With its user-friendly interface and comprehensive features, such as automation, help centers, and chatbots, Zendesk Suite has continued to exceed our expectations, demonstrating itself as the ultimate solution for managing customer interactions in a professional and efficient manner.

Highlighted Features:

• SLA Management
• Scenario Automation
• Custom Ticket Status
• Canned Responses

pricing: There are 3 different pricing for Zendesk: 

• Suite Team Plan: $49 per agent/month billed annually
• Suite Growth Plan: $79 per agent/month billed annually
• Suite Professional Plan: $99 per agent/month billed annually

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Freshdesk

Freshdesk is an innovative customer communication software that provides comprehensive field service management capabilities, equipping service organizations of all sizes for success. Freshdesk has been designed to cater to the specific requirements of organizations.

It offers ticketing management and field service management features that ensure a smooth and unified customer experience while promoting effective collaboration between customer service and field teams.

The cutting-edge features, such as omnichannel ticketing, service scheduling, and mobile app capabilities, enable your team to capture job photos and signatures and access detailed reporting – all aimed at bolstering your operational efficiency. 

With Freshdesk, you also benefit from advanced automation and service level agreements (SLAs), as well as an impressive suite of integrations. Transform your business operations with Freshdesk and drive streamlined service experiences for both your customers and employees.

Highlighted Features:

• SLA Management
• Scenario Automation
• Custom Ticket Status
• Canned Responses

Pricing: There are 4 different pricing for Freshdesk: 

• Free Plan: $0 Up to 10 agents
• Growth Plan: $15/agent/month, billed annually
• Pro Business Plan: $49/agent/month, billed annually
• Enterprise Business Plan: $79/agent/month, billed annually

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LiveAgent

LiveAgent is a comprehensive customer communication software that effectively streamlines multilingual customer interactions across various mediums. This tool integrates all types of channels like emails, live chats, phone calls, and social media into a singular company inbox. As a result, the LiveAgent customer communication management solution ensures seamless and efficient handling of customer inquiries. 

In addition, this platform extends its capabilities by partnering with third-party CRM providers, further enhancing sales and marketing automation features. With analytical tools that offer insights into helpdesk performance and customer satisfaction, businesses can identify areas for improvement and recognize and appreciate exceptional support from their agents. 

In the end, our customer communication software provides a skillfully crafted, user-friendly platform for contemporary organizations looking to enhance their customer service.

Highlighted Features:

• Email notifications
• Export tickets
• Automated ticket distribution
• SPAM filters

Pricing: There are 4 different pricing for LiveAgent: 

• Free Plan: $0 /agent per month billed annualy
• Small Business Plan: $9/agent per month billed annualy
• Medium Business Plan: $29/agent per month billed annualy
• Large Business Plan: $49/agent per month billed annualy

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Qiscus

LiveAgent is a comprehensive customer communications management software that effectively streamlines multilingual customer interactions across various mediums. Integrating all types of channels like emails, live chats, phone calls, and social media into a singular company inbox, LiveAgent ensures you address customer concerns seamlessly and efficiently. 

In addition, this platform extends its capabilities by partnering with third-party CRM providers, further enhancing sales and marketing automation features. With analytical tools that offer insights into helpdesk performance and customer satisfaction, businesses can identify areas for improvement and recognize and appreciate exceptional support from their agents. 

Ultimately, LiveAgent offers a professionally designed, user-friendly platform for modern businesses that aim to improve their customer service experience.

Highlighted Features:

• Omnichannel Chat
• Omnichannel CRM
• Qiscus App Center
• Chatbot

Pricing: There are 4 different pricing for Qiscus: 

• Lite Plan: $70/Month
• Startup Plan: $115/Month
• Grow Plan: $270/Month

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Userlike

Userlike customer communications management software is the way businesses liaise with their customers by integrating a range of messaging channels into one convenient platform. The Message Center lies at the core of this innovative enterprise solution, streamlining customer interactions and fostering effortless communication. 

In addition, service professionals benefit immensely from Userlike’s rich features like message templates, live translations, and file sharing – all aimed at enhancing the customer experience. 

Seamlessly incorporating Userlike’s website messenger into a company’s digital presence opens the door for customer engagement in real-time chats or resume conversations at their leisure, mirroring the familiarity of popular messaging apps – experience firsthand the professional, user-friendly tone that underscores Userlike’s commitment to exceptional customer management.

Highlighted Features:

• Message Center
• Chatbot & Automation
• Data privacy & GDPR
• Video calls

Pricing: There are 4 different pricing for Userlike: 

• Free: 0$ /month(Annually plan)
• Team Plan: $90/month(Annually plan)
• Corporate Plan: $290/month(Annually plan)
• Flex Plan: Request Demo (Annually plan)

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HoneyBook

HoneyBook is the ultimate ccm solutions for simplifying your business management, taking charge of all aspects with a single login, and leaving you with unparalleled peace of mind. Say goodbye to the clutter of papers, spreadsheets, and disconnected apps; instead, welcome a centralized platform that effectively organizes and keeps track of all your projects.

Streamline your client communication and effortlessly maintain control over your files and documents, ensuring that your invoices, contracts, and other essentials remain easily accessible to you and your clients, regardless of location. With HoneyBook’s professional, user-friendly approach to customer management, navigating the ins and outs of your business has never been easier.

Highlighted Features:

• Professional invoices
• Secure payments
• Ironclad contracts
• Fast scheduling

Pricing: There are 3 different pricing for HoneyBook: 

• Starter Plan: $16/year
• Essentials Plan: $32/year
• Premium Plan: $66/year

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Keap

Keap customer communications management software has revolutionized the way small businesses handle their CRM and marketing processes by offering a comprehensive and user-friendly platform. This game-changer sets itself apart through its effortless installation and setup, ideal for businesses who require an efficient and effective workflow.

Moreover, with a hassle-free data sync, time-consuming manual data entry tasks are significantly reduced – saving both time and effort for businesses. Furthermore, the automation of the customer communication software aids in reducing the chances of errors, ensuring smooth and accurate transactions.

Highlighted Features:

• Sales & Marketing Automation
• CRM
• Sales Pipeline
• E-commerce & Payments
• Reporting & Analytics
• Appointments

Pricing: There are 2 different pricing for Keap: 

• Pro Plan: $149 /month (Pay Annually)
• Max Plan: $199 /month (Pay Annually)

Frequently Asked Questions

• What are CCM systems?

Customer communications management (CCM) is a strategy for enhancing the creation, delivery, archiving, and retrieval of outbound communications, such as those for marketing, new product introductions, renewal notifications, claim correspondence and documentation, bill and payment notifications, and claim correspondence and documentation.

• What features are included in customer communication management software?

Customer communication management platforms typically include features such as document production and delivery, automated response or chatbot technology, email and SMS marketing, data collection tools, call center integration and more.

• How do I choose the right customer communication management platform?

When choosing a customer communication management platform, there are several factors you should consider such as cost and budget, organizational needs, scalability, user experience and advanced features like workflow automation or analytics capabilities. It is also important to assess the level of customer service offered by the vendor before making your choice.

Conclusion

In short, Customer communication management software is a powerful tool for businesses seeking to streamline their customer communications and improve the customer experience. When selecting a CCM platform, several important factors should be taken into consideration such as cost and budget, organizational needs, scalability and user experience. With the right tools in place, businesses can achieve improved levels of customer satisfaction, increased engagement and loyalty.