How Can You Collect Customer Feedback: 9 Easy Strategies
Customers expect businesses to listen and respond when something goes wrong. Zendesk reports that 73% of consumers will switch to a competitor after multiple bad experiences.
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What is Email Piping and How to Get it Running on SupportGenix: A Comprehensive Guide
Have you ever heard of email piping and wondered what it actually is? Email piping, also known as email-to-ticket, is a way of automatically creating customer support tickets from…
Awesome Support Alternatives: Get the Support You Need with These 6 Solutions
Are you looking for an alternative to the Awesome Support Plugin for WordPress? If so, you’re in luck! We’ve put together a comprehensive list of 6 tried and tested…
Top Customer Service Trends That Will Shape Your Business
Customer service is the cornerstone of any successful business. Keeping up with the latest customer service trends can give your business an edge over the competition and help you…
How to Train Your Customer Support Team to Provide Exceptional Service
Quick Answer: To train your customer support team effectively, assess current skill gaps, set measurable goals, teach product and communication skills, practice with real ticket scenarios, give agents the…
What is Customer Care and Customer Service: The Key Differences
Customer care and customer service are two terms often used interchangeably. But do they mean the same thing? Not really. You’re not alone if you’ve ever found yourself unsure…
Customer Support Tools: The Complete Guide for Choosing the Right Software
Quick Answer: Customer support tools are software applications — helpdesks, live chat, knowledge bases, CRMs, and AI chatbots — that help businesses receive, organize, and resolve customer inquiries. Small…
5 Tips to Improve Your SaaS Customer Support Strategy
If you are a SaaS company, then you know that customer support is essential to your success. Your customers rely on you to help them resolve any issues they…
9 Dos and Don’ts of Effective Customer Support
As a business owner, it’s essential to provide excellent customer service in order to keep your customers happy and satisfied. However, providing great customer service can be difficult if…
The Top Features to Look in WordPress Support Ticket Plugin
Running a WordPress website without a support ticket system is like managing customer inquiries through scattered emails. Today’s customers expect faster response times and better organization. Companies using ticketing…
How to Customize Your WordPress Support Ticket Plugin to Match Your Brand
If you run a WordPress site and offer customer support, you probably want your support ticket system to look like it belongs to your brand, not like a bolted-on third-party tool.
What Is Customer Success Advocacy and How Can I Use It in My Business?
Customer success is a term that has been gaining popularity in recent years. But what does it actually mean? And more importantly, how can you use it in your…