How Can You Collect Customer Feedback: 7 Easy Strategies
Are you looking for a way to get customer feedback quickly and easily? If so, you’re in the right place! In this post, we’ll explore how can you collect…
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What is Email Piping and How to Get it Running on SupportGenix: A Comprehensive Guide
Have you ever heard of email piping and wondered what it actually is? Email piping, also known as email-to-ticket, is a way of automatically creating customer support tickets from…
Awesome Support Alternatives: Get the Support You Need with These 6 Solutions
Are you looking for an alternative to the Awesome Support Plugin for WordPress? If so, you’re in luck! We’ve put together a comprehensive list of 6 tried and tested…
Top Customer Service Trends That Will Shape Your Business
Customer service is the cornerstone of any successful business. Keeping up with the latest customer service trends can give your business an edge over the competition and help you…
How to Train Your Customer Support Team to Provide Exceptional Service: The Ultimate Guide
Are you looking for effective strategies on how to train your customer support team to provide exceptional service? The customer service experience can make or break your business, so…
What is Customer Care and Customer Service: The Key Differences
Customer care and customer service are two terms often used interchangeably. But do they mean the same thing? Not really. You’re not alone if you’ve ever found yourself unsure…
9 Top Customer Support Tools Every Business Needs
Running a business can be challenging, especially regarding customer support. There are so many different customer support tools out there, it can be difficult to know which ones you…
5 Tips to Improve Your SaaS Customer Support Strategy
If you are a SaaS company, then you know that customer support is essential to your success. Your customers rely on you to help them resolve any issues they…
9 Dos and Don’ts of Effective Customer Support
As a business owner, it’s essential to provide excellent customer service in order to keep your customers happy and satisfied. However, providing great customer service can be difficult if…
The Top Features to Look in WordPress Support Ticket Plugin
If you are running a WordPress website and provide customer support from your website, then you know that at some point, you will need to find a good customer…
How to Customize Your WordPress Support Ticket Plugin to Match Your Brand: A Comprehensive Guide
If you’re running a business website using WordPress, then you know that customer support is a necessary part of keeping your customers happy. And if you’re using a support…
What Is Customer Success Advocacy and How Can I Use It in My Business?
Customer success is a term that has been gaining popularity in recent years. But what does it actually mean? And more importantly, how can you use it in your…