Are you looking for a way to get customer feedback quickly and easily? If so, you’re in the right place! In this post, we’ll explore how can you collect customer feedback, with 7 easy strategies that will help you gain…
Have you ever heard of email piping and wondered what it actually is? Email piping, also known as email-to-ticket, is a way of automatically creating customer support tickets from emails sent to a specific address. If you’re curious about how…
Are you looking for an alternative to the Awesome Support Plugin for WordPress? If so, you’re in luck! We’ve put together a comprehensive list of 6 tried and tested solutions that offer awesome support alternatives. Keep reading to find out…
Customer service is the cornerstone of any successful business. Keeping up with the latest customer service trends can give your business an edge over the competition and help you stay ahead of the game. From emerging technology to a focus…
Are you looking for effective strategies on how to train your customer support team to provide exceptional service? The customer service experience can make or break your business, so it’s important to invest in well-trained customer support. By utilizing the…
When it comes to customer service, there is a lot of confusion about what the terms customer care and customer service actually mean. In this blog post, we will clear up the confusion and help you understand the difference between…
Running a business can be challenging, especially regarding customer support. There are so many different customer support tools out there, it can be difficult to know which ones you need. This blog post will discuss 9 of the top customer…
If you are a SaaS company, then you know that customer support is essential to your success. Your customers rely on you to help them resolve any issues they encounter, and if you don’t provide good customer support, they will…
As a business owner, it’s essential to provide excellent customer service in order to keep your customers happy and satisfied. However, providing great customer service can be difficult if you don’t know what to do (or what not to do).…
If you are running a WordPress website and provide customer support from your website, then you know that at some point, you will need to find a good customer support ticket plugin. Many plugins offer different features, so deciding which…
If you’re running a business website using WordPress, then you know that customer support is a necessary part of keeping your customers happy. And if you’re using a support ticket plugin, then you know that customization is key. In this…
Customer success is a term that has been gaining popularity in recent years. But what does it actually mean? And more importantly, how can you use it in your business? In this blog post, we will discuss customer success advocacy…