If you are a business owner, you know customer assistance’s significance. One of the most acceptable ways to stand out from the competition is to offer first-rate customer service. Additionally, customer care has never been simpler than now, owing to the internet. We’ll talk about 6 free WordPress support ticket plugins in this blog post to assist you in delivering first-rate customer service.
What are WordPress support ticket plugins, and what do they do?
WordPress is a content management system (CMS) that enables users to create and manage websites. While WordPress is a powerful platform, keeping track of all the different elements that need to be managed can be challenging. That’s where WordPress support ticket plugins come in.
These plugins provide a central place for users to submit and track support requests. In addition, they offer features such as prioritization and assignment of tickets, as well as notifications when tickets are updated. A WordPress support ticket plugin can help ensure that your website remains well-organized and runs smoothly.
Benefits of WordPress support ticket plugins
When it comes to providing customer support, speed and efficiency are key. That’s where WordPress support ticket plugins come in handy. By streamlining the process of creating and managing support tickets, these plugins can help you save time and provide a better experience for your customers. In addition, WordPress support ticket plugins can help you keep track of all your support requests in one place.
This can be especially helpful if you have many customers or a complex support system. Overall, WordPress support ticket plugins offer a variety of benefits that can make it easier to provide customer support. With their help, you can save time, keep better track of your requests, and provide a more efficient and effective customer service experience.
The 6 Best free WordPress support ticket plugins
While many paid ticketing plugins are available, there are also several excellent free options. Here are six of the best free WordPress helpdesk plugins:
Support Genix
Many small business owners struggle to find affordable customer support solutions. That’s why we developed Support Genix, a powerful and easy-to-use ticketing system for WordPress that is available at an inexpensive price. With Support Genix, businesses can get the support they need without breaking the bank.
Support Genix ticket plugin offers numerous free features to manage tickets effectively without overcomplicating. The free plugin includes a centralized dashboard for easy ticket management and real-time notifications so you can keep on top of things. Plus, we offer extensive documentation and top-notch support, so you can be confident that you’re getting the most out of our plugin.
Features
- Unlimited Tickets
- Unlimited Agents
- Transfer Ticket
- Elite Licenser Integration
- Email Notification
Pros & Cons
PROS:
- SupportGenix makes managing your support tickets simple and quick.
- It gives customers a place to submit tickets and makes it easier for you to monitor and address those tickets.
CONS:
- SupportGenix is a WordPress support ticket plugin that can only be used with WordPress. This plugin won’t be helpful to you if you don’t utilize WordPress.
- A couple of its features are exclusive to the premium version. You must upgrade to the premium version of this plugin if you want to enjoy all of its features.
Who is the tool for
It’s perfect for —
- eCommerce shops
- Digital agencies
- Digital service providers
Pricing
Free: Free to use
Premium Plans: Support Genix have 3 pricing plans for the premium version–
- Personal for 1 Website – $59/ Year
- Developer for 5 Websites- $99/ Year
- Agency for 100 Websites-$149/ Year
Zendesk Support
In order to take advantage of the Zendesk plugin’s exclusive features, you’ll need an active subscription with Zendesk. However, you can install the plugin for free and use it for a thirty-day trial period. After that time has elapsed, if you find the plugin beneficial and wish to continue using it, you’ll need to sign up for a paid subscription. The primary benefit of using this plugin is that it allows your customers to log in to their Zendesk account automatically when they visit your website.
It also allows you to configure a support form on your dashboard. Plus, you can place a Zendesk support widget anywhere on your website that’s convenient for your customers. Furthermore, the plugin will automatically convert all blog comments into support tickets so that nothing slips through the cracks. If you’re not already subscribed to Zendesk, installing and trialing this plugin is a great way to see if it’s the right fit for your store.
Features
- Flexible ticket management
- Support through several channels, including social media, chat, phone, and email.
- Available for mobile devices.
- Sophisticated analytics
- Strong reporting.
Pros & Cons
PROS:
- Unified Workspace
- Omnichannel Support
- Ticketing and Routing
- Agent Support
CONS:
- Not the best Answer Bot in the market.
- Generic hybrid AI-human customer support
Who is the tool for
It’s perfect for —
- Agents
- Team leaders
- Managers/ Admins
Pricing
Free: Free to use
Premium Plans: Zendesk has 3 pricing plans for the service team–
- Suite Team – $49/ per agent monthly
- Suite Growth – $79/ per agent monthly
- Suite Professional -$99/ per agent monthly
HubSpot
HubSpot is a potent tool that can aid in expanding your comThe HubSpot helpdesk All of your contacts and customers may be easily attracted to, engaged with, and delighted using the HubSpot WordPress plugin. WordPress knowledge base plugins’ free version allow you to manage all your support tickets on one dashboard. You and your team can view all communication on the ticket and oversee the case’s progress throughout the troubleshooting process.
Tickets are linked to customer records, making it easier to reference past interactions with your company or website. With HubSpot, you have everything you need to grow your business and provide excellent customer service.
Features
- Free CRM
- Support through several channels, including social media, chat, phone, and email.
- List Segmentation
- Ad Tracking
Pros & Cons
PROS:
- Centralized storage for all of your marketing, sales, and customer service data
- An extensive App Marketplace
- Easy lead generation
CONS:
- Not always the most affordable choice
- Limited templates
Who is the tool for
It’s perfect for —
- Customer Service Teams
- eCommerce store owners
- Startups
Pricing
Free: Free to use
Premium Plans: HubSpot have 3 pricing plans for the premium version–
- Starter – $45/monthly
- Professional- $800/ monthly
- Enterprise-$3600/ monthly
WSDesk
One of the most helpful WordPress helpdesk solutions currently offered in the repository is WSDesk. This is because the free version of this plugin has more features than the majority of other products now available. This knowledge-based WordPress plugin allows you to create and handle support tickets online. Several additional capabilities are available, including email piping, limitless agents and tickets, reply customization, ticket history, file attachment possibilities, and more.
Overall, WSDesk is a powerful and feature-rich plugin that can be used to create a fully-functional helpdesk on a WordPress site. Additionally, it is regularly updated and supported by a dedicated team of developers, which makes it a reliable solution for managing customer support.
Features
- Email Piping
- Quick-Setup Wizard
- Faster Page Loading
- Quick-View for tickets and Quick-Reply
Pros & Cons
PROS:
- Provides advanced Automation with a wide range of configurable Triggers.
- Integration with the knowledge base is best.
- Stores and shows each agent’s performance data in reports.
CONS:
- Lacks integration with other extensions since it is new to the market.
Who is the tool for
It’s perfect for —
- Customer Service Teams
- eCommerce store owners
- Startups
Pricing
Free: Free to use
Premium Plans: WSDesk have 2 pricing plans for the premium version–
- Single Site License – $99
- Five Sites License – $129
JS Help Desk
If you want to make it simpler for your customers to receive support, one of the best ticket systems you can find is JS Help Desk for WordPress. This WordPress helpdesk plugin is quite helpful because users may submit tickets directly from the front end of the website. The website support form can be altered to appear whatever much you want on your website. Additionally, you can let consumers add files to their support issues.
The plugin offers a thorough overview of your support tickets and several free features that make managing them more effective. The administrator can not only create tickets for users but also complete tasks for users. This can be pretty useful if you get queries via phone and email. With the knowledge base of the excellent application JS Help Desk, you and your website’s visitors may receive assistance much more quickly.
Features
- User Friendly
- Open Source
- 190 Configurations
- Email Piping
- Time tracking.
Pros & Cons
PROS:
- Friendly all-around service
- Multiple premium extensions
- Different methods available to customers to create support tickets
CONS:
- Can be expensive
Who is the tool for
It’s perfect for —
- Customer Service Representatives
- Admins
- Support services
Pricing
Free: Free to use
Premium Plans: JS Help Desk have 3 pricing plans for the premium version–
- Basic– $59/ year
- Standard – $79/ year
- Professional – $119/ year
SupportCandy
Setting up a WordPress helpdesk system is made simple and powerful by the SupportCandy WordPress plugin. With this free plugin, you can create an infinite number of tickets on your WordPress website. Additionally, there are no limitations on how many agents can be added to the support system.
SupportCandy is Ajax-based and ensures the operation is quite fast. Moreover, it allows support agents to access the tickets from the front or back end according to convenience. Consequently, SupportCandy is an excellent choice for setting up a WordPress helpdesk system.
Features
- GDPR compatible.
- Unlimited tickets and agents.
- Responsive design.
- Knowledge base integration.
- Private notes.
Pros & Cons
PROS:
- Free version available with basic features from WordPress
- Unlimited tickets and agents
- Quick and easy-to-use AJAX-based interface
CONS:
- It can be challenging to navigate the features and cost of each edition.
- Since the Standard version is the only one with the most important features, the Starter and Economy editions appear superfluous.
Who is the tool for
It’s perfect for —
- Customer Service Representatives
- eCommerce businesses
- Support services
Pricing
Free: Free to use
Premium Plans: Support Candy has 3 pricing plans for the premium version–
- Starter– $59.99/ year
- Econom – $109.99/ year
- Standard – $149.99/ year
Final Thoughts
If you use WordPress, you probably already know that many plugins are available to assist with various elements of your site. Additionally, if you own a business, you know how important customer service is. It’s beautiful that Free WordPress Support Ticket Plugins are now available to assist you with this aspect of your business. WordPress support ticket plugins can be pretty helpful in managing client inquiries and resolving them promptly. There are a variety of plugins out there, so do your homework to discover the one that’s best for you and your company.
Support Genix
WordPress Support Ticket Plugin
Take Your Customer Support to The Next Level and Boost Customer Satisfaction Rates