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What is Customer Care and Customer service

What is Customer Care and Customer service

When it comes to customer service, there is a lot of confusion about what the terms customer care and customer service actually mean. In this blog post, we will clear up the confusion and help you understand the difference between…

The Impact of a Customer Support Software

The Impact of a Customer Support Software on Your Business

Having an excellent customer service system is essential for any business. It helps you respond quickly and effectively to customer queries, build customer trust, create an efficient feedback loop for customer experience improvement, and ultimately drive more sales. But how…

Dos and Don’ts of Effective Customer Support

9 Dos and Don’ts of Effective Customer Support

As a business owner, it’s essential to provide excellent customer service in order to keep your customers happy and satisfied. However, providing great customer service can be difficult if you don’t know what to do (or what not to do).…

How to Hire a Customer Support Representative

How to Hire a Customer Support Representative

When running a business, it’s important to ensure you have good customer support. This is the first line of defense against angry customers and lost revenue. Many businesses choose to outsource their customer support, but it can be difficult to…