How to Use Public Ticket in SupportGenix
What is a Public Ticket? A Public Ticket in SupportGenix is a support ticket that can be shared with anyone…
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View all →How to Migrate from Fluent Support to Support Genix
The Migrations feature in Support Genix lets you seamlessly transfer your support tickets and related data from Fluent Support. This…
Read moreHow to Configure LiteSpeed Cache for Support Genix
If you are facing problems with the Support Genix portal, such as: Unable to Log In to the Portal or…
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Get step-by-step guides on installing and activating Support Genix, managing ticket categories, user roles, and agents, and customizing email notifications. Learn how to boost productivity with saved replies, manage custom fields, and much more.
- How to Use Public Ticket in SupportGenix
- How to Migrate from Fluent Support to Support Genix
- How to Configure LiteSpeed Cache for Support Genix
- How can you close the ticket?
- How to install and activate Support Genix?
Learn how to set up email piping in Support Genix, including Gmail forwarding for automatic ticket creation, and traditional email-to-ticket methods. Explore cron jobs for efficient email ticket management.
- Email to Ticket (Recommended Method)
- Set Up Gmail Forwarding for Automatic Ticket Management in Support Genix
Explore Support Genix integrations with popular tools like Easy Digital Downloads, WooCommerce, WhatsApp, Slack, FluentCRM, and more. Learn how to set up and optimize each integration for seamless support management.
- Webhook Setup
- Elite Licenser Integration
- Envato Integration
- WooCommerce Integration
- WPForms Integration
- How to Set Up Docs Archive, Single, Category, and Tag Templates in Support Genix
- How to Migrate Your Knowledge Base from BetterDocs to Support Genix
- How to Customize the Design Layout of Your Knowledge Base in Support Genix
- How to Set Up the AI Chatbot in Support Genix to Automate Customer Support
- How to Set Up the “Write With AI” Feature in Support Genix to Create Knowledge Base Articles
Find helpful guides on managing support tickets across multiple websites, adding new languages with Loco Translate, and customizing your ticket page. Learn how to allow users to create tickets without registration with Support Genix.
- Support Genix Refund Policy
- Allow Users to Create Tickets Without Registration
- How to create a ticket page
- How to add a new Language using Loco Translate
- How to manage tickets for multiple Websites
Recently Updated
How to install and activate Support Genix?
To get started with Support Genix, follow these steps for seamless installation and activation. Support Genix is a powerful WordPress support ticket plugin that helps you manage support requests efficiently.…
Allow Users to Create Tickets Without Registration
If you want your customers to create tickets without logging in or registering, you can follow this straightforward guide. Benefits of This Feature ✨ Improved Accessibility: Customers can submit tickets…
How to Use Public Ticket in SupportGenix
What is a Public Ticket? A Public Ticket in SupportGenix is a support ticket that can be shared with anyone via a public link. Unlike private tickets (visible only to…
Can I use this even if I do not have a wordpress site? Just need a support portal for our team and clients
Support Genix is designed as a WordPress plugin, so it does require a WordPress environment to function. However, you can still use it even if you don't have a public-facing WordPress website,…
How to create a ticket page
Creating a ticket page in Support Genix is straightforward. Follow the updated steps to create and configure your ticket page. This documentation aligns with the updated Support Genix dashboard and…