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Get step-by-step guides on installing and activating Support Genix, managing ticket categories, user roles, and agents, and customizing email notifications. Learn how to boost productivity with saved replies, manage custom fields, and much more.

• SupportGenix Requirements & Specifications
• How to Configure reCAPTCHA in SupportGenix
• How to Configure API Keys in SupportGenix
• Help Me Write – AI-Powered Ticket Reply Assistant
• How to Use Public Ticket in Support Genix

Learn how to set up email piping in Support Genix, including Gmail forwarding for automatic ticket creation, and traditional email-to-ticket methods. Explore cron jobs for efficient email ticket management.

• Email to Ticket (Recommended Method)
• Set Up Gmail Forwarding for Automatic Ticket Management in Support Genix

Explore Support Genix integrations with popular tools like Easy Digital Downloads, WooCommerce, WhatsApp, Slack, FluentCRM, and more. Learn how to set up and optimize each integration for seamless support management.

• Webhook Setup
• Elite Licenser Integration
• Envato Integration
• WooCommerce Integration
• WPForms Integration

Create, organize, and manage your Knowledge Base with ease. Learn how to configure layouts, customize design, manage categories and tags, and train the AI Chatbot using your documentation. Build a powerful self-service hub that helps customers find answers instantly.

• How to Train the AI Chatbot with Your Knowledge Base
• How to Set Up Docs Archive, Single, Category, and Tag Templates in SupportGenix
• How to Migrate Your Knowledge Base from BetterDocs to SupportGenix
• How to Customize the Design Layout of Your Knowledge Base in SupportGenix
• How to Set Up the AI Chatbot in SupportGenix to Automate Customer Support

Find helpful guides on managing support tickets across multiple websites, adding new languages with Loco Translate, and customizing your ticket page. Learn how to allow users to create tickets without registration with Support Genix.

• Support Genix Refund Policy
• Allow Users to Create Tickets Without Registration
• How to create a ticket page
• How to add a new Language using Loco Translate
• How to manage tickets for multiple Websites