How to Assign Multiple Roles to a User
Give a single user more than one role so they inherit combined permissions. For example, a user can be both…
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View all →Upgrading from Free to Pro: What Changes
Everything you need to know about upgrading from the free version of Support Genix to Pro — what features unlock,…
Read moreComplete Email Template Variables Reference
A definitive reference of all merge tags (template variables) available in Support Genix email notifications. Use these to customize your…
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Get step-by-step guides on installing and activating Support Genix, managing ticket categories, user roles, and agents, and customizing email notifications. Learn how to boost productivity with saved replies, manage custom fields, and much more.
- Customer Portal Guide: Submitting and Tracking Tickets
- Admin Dashboard Overview: A Complete Walkthrough
- Support Agent Guide: Managing Tickets Effectively
- How to Set Up Automatic Ticket Closing and Cleanup
- Ticket Status Workflow: From New to Closed
Learn how to set up email piping in Support Genix, including Gmail forwarding for automatic ticket creation, and traditional email-to-ticket methods. Explore cron jobs for efficient email ticket management.
- How to Configure Multiple Mailboxes for Email-to-Ticket
- Email to Ticket (Recommended Method)
- Set Up Gmail Forwarding for Automatic Ticket Management in Support Genix
Explore Support Genix integrations with popular tools like Easy Digital Downloads, WooCommerce, WhatsApp, Slack, FluentCRM, and more. Learn how to set up and optimize each integration for seamless support management.
- How to Create Tickets via Incoming Webhooks
- Outgoing Webhook Events and Payload Reference
- Webhook Setup
- Elite Licenser Integration
- Envato Integration
Create, organize, and manage your Knowledge Base with ease. Learn how to configure layouts, customize design, manage categories and tags, and train the AI Chatbot using your documentation. Build a powerful self-service hub that helps customers find answers instantly.
- Knowledge Base Analytics: Track Article Views and Searches
- How to Enable Article Suggestions in Chatbot and Tickets
- Voice Chat – AI-Powered Voice Support in Support Genix
- How to Train the AI Chatbot with Your Knowledge Base
- How to Set Up Docs Archive, Single, Category, and Tag Templates in SupportGenix
Find helpful guides on managing support tickets across multiple websites, adding new languages with Loco Translate, and customizing your ticket page. Learn how to allow users to create tickets without registration with Support Genix.
- Troubleshooting Common Issues in Support Genix
- Frequently Asked Questions (FAQ)
- Support Genix Refund Policy
- Allow Users to Create Tickets Without Registration
- How to create a ticket page
Recently Updated
How to Use Internal Notes for Team Collaboration
Internal notes let your support team communicate privately within a ticket — without the customer seeing anything. Use them to coordinate, document troubleshooting, and leave context for other agents. What…
How to Customize Ticket Status Labels
Rename the default ticket statuses to match your team's terminology and workflow. This is a Pro feature. Overview Support Genix has 7 built-in ticket statuses with default English labels. You…
How to Use the Reporting Dashboard
Track your support team's performance with visual reports and exportable data. The reporting feature gives you insights into ticket volume, agent productivity, and category trends. This is a Pro feature.…
Quick Start Guide: Your First Ticket in 5 Minutes
Get Support Genix up and running fast. This guide walks you through the essential steps to create your first support ticket. Step 1: Install and Activate Go to WordPress Admin…
How to Use Public Ticket in Support Genix
What is a Public Ticket? A Public Ticket in Support Genix is a support ticket that can be shared with anyone via a public link. Unlike private tickets (visible only…