Tutor LMS Integration

Welcome to the Support Genix documentation for the Tutor LMS integration! This guide is designed to provide you with comprehensive instructions on setting up and utilizing the Tutor LMS integration within the Support Genix plugin. Tutor LMS is an excellent WordPress LMS plugin, equipped with all the essential features for creating, managing, and selling e-learning courses. With this integration, Support Genix provides a detailed overview of a user’s Course Purchase History, including Course Name and Enrollment Status, conveniently displayed on the Ticket Details page after a purchase. This integration streamlines the process of managing course-related inquiries, enhances your customer support capabilities, and ensures that your users receive timely and relevant assistance.

Benefits of Using Tutor LMS Integration #

Discover the advantages of integrating Tutor LMS with Support Genix to improve your support workflow and customer satisfaction:

• Comprehensive Course Insights: By integrating Tutor LMS with Support Genix, you gain immediate access to detailed information about user’s course purchases, including course names and enrollment statuses. This allows support agents to provide more informed and effective assistance, improving the overall support experience.
• Streamlined Support Workflow: The integration consolidates course-related data and support tickets into a single platform, simplifying the process of managing and responding to user inquiries. This streamlined workflow helps reduce response times and ensures that support agents have all the necessary information at their fingertips.
• Enhanced User Experience: With easy access to user’s course history, support agents can quickly address issues and provide contextually relevant support. This not only enhances the user experience by ensuring prompt and accurate assistance but also helps build trust and satisfaction with your e-learning platform.

Steps to Enable Tutor LMS Integration #

To enable Tutor LMS integration with Support Genix, make sure that Support Genix pro edition is activated on your website.

Enable Tutor LMS Integration #

Go to Support Genix > Tutor LMS, turn on the Integration Switcher, and then click the Save button.

Simply by following this step, you can display the user’s course information on the ticket details page.

Here, you can easily view the user’s purchase history from the ticket details page.