How to Configure API Keys in SupportGenix

SupportGenix manages all AI provider API keys from a centralized location.
This allows you to configure your AI services once and use them across all AI-powered features, such as Help Me Write, Write with AI, and AI Chatbot.

This is a one-time setup. Once configured, your API keys will automatically apply to all AI features in SupportGenix.

Before You Start

Make sure:

• You have an active OpenAI and/or Claude account
• You have generated an API key from your AI provider

Helpful links:

• Get OpenAI API Key
• Get Claude API Key

Step 1: Open API Keys Settings

1. Log in to your WordPress admin dashboard
2. Go to SupportGenix → Settings
3. Click the API Keys tab

You will see a list of supported AI providers.

Step 2: Configure OpenAI API Key

1. Click OpenAI from the left panel
2. Toggle OpenAI to Enable
3. Enter your OpenAI API Key
4. Select a model
   Example: GPT-4o Mini
5. Set Max Tokens
   (Recommended: 1000–1500 for balanced performance)
6. Click Save Changes

OpenAI is now ready to use across SupportGenix.

Step 3: Configure Claude API Key

1. Click Claude from the left panel
2. Toggle Claude to Enable
3. Enter your Claude API Key
4. Click Save Changes

You can enable Claude alongside OpenAI for flexibility and future use.

Step 4: Enable AI Providers for Features

After configuring API keys:

1. Go to SupportGenix → Settings → AI Tools
2. Open the AI feature you want to use (e.g., Help Me Write)
3. Toggle the feature to Active
4. Select the AI provider(s) you want to use
5. Click Save Changes

API keys are managed centrally, but AI providers must be enabled per feature.

Important Notes

• At least one AI provider must be enabled for AI features to work
• API keys are not stored per feature
• You can update or replace API keys anytime from API Keys settings
• Disabling a provider will stop all AI features using that provider

Common Issues & Troubleshooting

AI feature not working?

• Check that the AI provider is enabled in AI Tools
• Confirm the API key is valid and saved
• Ensure you selected a model (OpenAI)

Changed API key recently?

• Save changes and refresh the page
• Re-test the AI feature

What’s Next?

Once API keys are configured, continue with the specific AI feature documentation:

• Help Me Write
• Write with AI
• AI Chatbot