SupportGenix Requirements & Specifications

This document outlines the minimum system requirements, recommended environment, and technical specifications needed to install and run SupportGenix – Helpdesk & Customer Support Ticket System smoothly on your WordPress website.

Understanding these requirements helps ensure stable performance, security, and compatibility across all SupportGenix features, including ticket management, email notifications, integrations, and AI-powered tools.

Minimum System Requirements

To use SupportGenix without issues, your hosting environment must meet the following minimum requirements.

WordPress Requirements

• WordPress Version: 6.0 or higher
• PHP Version: 7.4 or higher
• MySQL Version: 5.7 or higher
  or
• MariaDB Version: 10.3 or higher

Tip: For best performance and security, we recommend using the latest stable WordPress and PHP versions supported by your hosting provider.

Recommended Hosting Environment

While SupportGenix works on most standard WordPress hosting plans, the following setup ensures the best experience—especially for high ticket volume or multi-agent teams.

• PHP Version: 8.3 or greater
• Memory Limit: 256MB or higher
• Execution Time: 120 seconds or more
• HTTPS (SSL): Required for secure form submissions and API integrations

Server & PHP Extensions

Make sure the following PHP extensions are enabled on your server:

• cURL – Required for API requests and integrations
• JSON – Used for data exchange and automation
• mbstring – Ensures proper text handling
• OpenSSL – Required for secure connections
• PDO – Database interactions
• DOM – HTML and email processing

Most modern WordPress hosting providers enable these by default.

Browser Compatibility

SupportGenix admin panels and frontend components are optimized for modern browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari

Outdated browsers may cause UI or editor issues.

Email & Notification Requirements

SupportGenix relies heavily on email notifications for ticket communication.

Required Setup

• WordPress must be able to send emails reliably
• SMTP configuration is strongly recommended

Recommended SMTP Plugins

• FluentSMTP
• WP Mail SMTP
• Post SMTP Mailer

Using SMTP ensures:

• Better email delivery
• Fewer spam issues
• Reliable agent and customer notifications

AI Feature Requirements (Optional)

If you plan to use AI-powered features such as AI Help Me Write or AI Chatbot, additional requirements apply.

Supported AI Providers

• OpenAI
• Claude

Requirements

• A valid API key from the selected AI provider
• API keys must be configured in:
  SupportGenix → Settings → API Keys

AI features are optional and will not affect core ticket functionality if disabled.

Integration Compatibility

SupportGenix integrates seamlessly with popular WordPress and eCommerce tools.

Supported Integrations

• WooCommerce
• Easy Digital Downloads (EDD)
• Envato (purchase verification)
• Slack
• WhatsApp
• FluentCRM

Each integration may require:

• The related plugin to be installed and activated
• API credentials or webhooks (depending on the integration)

Multisite Compatibility

• SupportGenix supports WordPress Multisite
• Network activation is supported
• Each site manages its own tickets and settings independently

Performance Considerations

For websites with high traffic or large support teams, we recommend:

• Regular database optimization
• Proper cron setup (real cron instead of WP-Cron if possible)

This ensures fast ticket loading and smooth agent workflows.

Common Issues Caused by Unsupported Environments

If your system does not meet the requirements, you may experience:

• Tickets not submitting
• Emails not sending
• API errors
• Slow admin dashboard performance
• AI features not working correctly

Meeting the requirements prevents these issues.

Final Recommendation

SupportGenix is built to work reliably on modern WordPress environments. Keeping your site, server, and plugins updated ensures:

• Maximum performance
• Better security
• Full access to all SupportGenix features

If you’re unsure whether your hosting meets these requirements, your hosting provider can confirm them for you.